Right to Benefit from Services

• Patients and their relatives receiving healthcare services have the right to benefit from all services without discrimination based on language, religion, race, gender, sexual orientation, economic status, or social background.
• Patients and their relatives have the right to be informed about the diagnostic and treatment services provided and how to access these services.

Right to Information and Consent

Our patients have the right to receive full information, in a language and manner they can understand, regarding:

• The recommended medical procedures and the potential risks and benefits of each procedure, either personally if conscious or through their legal representatives if unconscious,
• The alternatives to the recommended procedures,
• The possible complications that may arise if no treatment is undertaken, and their overall health condition.
• If patients request it in writing, they have the right to obtain a written copy of all their medical records.
• After being informed about the serious side effects, risks, possible death, recovery challenges, and expected outcomes related to their illness, patients have the right to decide whether to accept or refuse the proposed treatment. Once they exercise this right, they are deemed to have given consent for the approved procedures.
• Patients who refuse the recommended treatment are not deprived of other care and treatment opportunities offered by the institution.
• Patients also have the right to be informed about the accurate evaluation and treatment of their condition, as well as information regarding organ or tissue donation.
• Patients have the right to receive clear information about the hospital’s mission.

Right to Refuse or Discontinue Planned Treatment

• Patients have the right to refuse the recommended treatment. If treatment is refused, the physician explains the possible consequences, and a written document confirming understanding is obtained. When patients formally refuse treatment, their relationship with the hospital is terminated. However, if they later return to the hospital, they still have the right to receive the necessary medical care and treatment.

Right to Communication

• Patients who have a language barrier have the right to request the assistance of an interpreter who can understand their language during their treatment.

Right to Know, Choose, and Change Personnel

• Patients have the right to know the identity, duties, and titles of the doctor, nurse, and other healthcare staff responsible for their treatment, and they also have the right to choose or request a change of personnel.

Right to Choose and Change the Institution

• Patients have the right to choose and change their healthcare institution or organization in accordance with the procedures and conditions stipulated by the applicable health legislation.

Right to Privacy (Confidentiality)

• Patients have the right to refuse to meet or communicate with individuals not directly involved in their treatment, including visitors.
• They have the right to request an environment that ensures both visual and auditory privacy at all points of service.
• Patients may request additional security measures at their own expense if they wish.
• They also have the right to have the confidentiality of their medical information protected even after death. Such information may only be disclosed to relevant authorities with the explicit consent of the patient or their heirs, or by a court order. Unless medically necessary or explicitly permitted, patients have the right not to have any personal or family-related information disclosed for any reason.

Right to Respect

• Patients have the right to be treated with dignity, respect, and kindness under all circumstances and at all times.

Right to Consultation

• Upon request and acceptance of additional costs, patients have the right to seek consultation with a specialist from another medical branch.

Right to a Second Opinion

• Patients have the right to obtain information about their health status from another physician working in the same specialty apart from the one directly responsible for their treatment.

Right to Practice Religious Beliefs

• Patients have the right to receive religious services in accordance with hospital regulations.
• Upon request and to the extent possible, a cleric or religious representative may be provided to meet the patient’s spiritual needs.

Right to Safety

• Everyone has the right to expect and request safety within the healthcare facility.
• Our hospital takes all necessary measures to protect the life and property safety of patients, visitors, and companions.

Right to Have Visitors and Companions

• Patients have the right to have companions and visitors within the framework of the rules set by the hospital.

Right to File Complaints, Give Feedback, and Make Suggestions

• Patients have the right to file complaints, have them reviewed, and be informed of the outcome.
• Without prejudice to their right to apply to professional organizations and courts as stipulated in Law No. 6023, patients may file their complaints with the hospital’s Patient Rights Office.
• If the issue cannot be resolved within the hospital, patients have the right to appeal to the highest local administrative authority in the area where the healthcare institution is located.
• They also retain the right to take legal action through judicial channels.

Right to Information About Hospital Rules and Practices

• Patients have the right to be informed about the hospital’s rules and procedures that apply to them.

Right to Know Examination and Treatment Fees

• Before treatment, patients have the right to learn the cost of medical services and afterward request and receive a clear and detailed invoice for the services they have paid for.

Right to Social and Psychological Support

• Patients have the right, as long as it does not interfere with diagnosis or treatment, to wear their own clothing, use symbols or items related to their faith, receive social and psychological support, have a companion, and accept visitors.