Our hospital is committed to maintaining the highest levels of patient and employee satisfaction by focusing on continuous improvement activities in line with the Turkish Healthcare Quality Standards. In this context, our Quality Department works to enhance the quality of services provided to our patients, to deliver safe and effective healthcare, and to establish a health system that complies with both national and international standards.
Our Quality Policy
Our quality policy is based on the principle of continuous improvement, prioritizing patient safety and satisfaction. Accordingly, we regularly review and improve all our processes. Respect for patient rights, adherence to medical ethics, and commitment to scientific advancements form the foundation of all our activities.
Continuous Training and Development
Our Quality Department regularly organizes training programs to improve the knowledge and skills of our healthcare staff. These trainings support both professional development and ensure that our employees stay informed about the most up-to-date medical practices. In addition, multidisciplinary teams are formed by bringing together specialists from different fields to enhance the quality of patient care.
Patient Safety and Risk Management
Patient safety is one of the top priorities of our Quality Department. We conduct risk analyses throughout all treatment processes to identify potential risks and take preventive measures. In this way, we aim to eliminate situations that may endanger patient safety. We also continuously monitor our performance indicators and maintain improvement efforts to minimize errors and ensure the highest level of safety.
Self-Assessment and Committee Meetings
In accordance with the Healthcare Quality Standards, our hospital conducts regular self-assessments and committee meetings. These meetings are organized to monitor the implementation of quality standards, evaluate the current situation, and identify areas for improvement.
Self-Assessment Process: Our Quality Department regularly carries out self-assessment studies in all departments of the hospital. During this process, compliance with healthcare quality standards is reviewed, deficiencies are identified, and action plans are developed to address these gaps. The results of self-assessments are evaluated as part of our continuous improvement culture.
Committee Meetings: Various committees (such as infection control, patient safety, medication management, etc.) convene regularly in our hospital. In these meetings, performance indicators related to the relevant areas are evaluated, potential risks are discussed, and improvement recommendations are developed. The decisions taken in committee meetings are integrated into the hospital’s overall quality management processes and implemented accordingly.
Corrective and Preventive Actions (CAPA)
One of the major areas of focus for our Quality Department is the implementation of the Corrective and Preventive Actions (CAPA) process. This process involves identifying the root causes of problems and taking corrective actions to eliminate them, as well as preventive actions to avoid the recurrence of similar issues in the future.
Corrective Actions: When any deviation or error is identified in our hospital, we first analyze its root causes, take the necessary steps to correct it, and ensure continuous improvement of the processes to prevent recurrence.
Preventive Actions: We proactively identify potential risks and take preventive measures to avoid their occurrence. These actions play a critical role in enhancing patient and employee safety and in continuously improving service quality.
Incident Reporting
The identification and reporting of adverse events are of great importance for ensuring patient safety. Our Quality Department effectively manages the incident reporting system and takes necessary actions to analyze these events and prevent their recurrence.
Incident Reporting Process: When our staff identifies any adverse event, they immediately report it to the Quality Department. Such incidents may include human errors, equipment malfunctions, or other unexpected situations. Ensuring the confidentiality of reports and protecting staff members during this process contributes to the establishment of a safe reporting culture.
Analysis and Improvement: Adverse events are analyzed in detail to identify their root causes. Based on these analyses, corrective and preventive actions are planned and implemented to prevent similar incidents from recurring. Thus, patient and staff safety are maintained at the highest possible level.
Patient Satisfaction
Patient satisfaction is one of the core focus areas of our Quality Department. We carefully evaluate patient feedback and continuously improve our service quality in line with this feedback. Regular satisfaction surveys and one-on-one interviews help us enhance our patient-centered approach and improve the quality of our healthcare delivery.
Our Future Goals
As the Quality Department, we aim to continue providing the best healthcare services by adopting innovative approaches in line with the Healthcare Quality Standards. We intend to accelerate digital transformation in our health services by closely following technological developments and making our processes more efficient. Moreover, in line with our sustainable quality approach, we will continue to be a model institution in the healthcare sector together with all our employees.
